In most of our creations, the scent matches appearance.  However, we often make custom orders where we are asked to create a beautiful candle with a specific scent. 

For example: a strawberry milkshake with the scent of sandalwood, or a berry looking cocktail that smells like caramel.  Anything is possible in the wonderful world of Wally Wax Creative Candles.  

Absolutely not! Although soy wax is not toxic, it is not meant to be eaten. Wally Wax Candles are made to look like delicious cocktails and desserts, but they are meant to be admired or burnt.

Yes, when used responsibly. Always: 

• Read and follow all safety instructions prior to burning. 
• Never leave a burning candle unattended 
• Keep away from kids and pets  
• Place on a heat-safe surface  

Our candles are made from 100% natural soy wax derived from soy beans. We use high-quality fragrance oils and cotton wicks. Some of our decorations, like the biscuits included in the cup & saucer range, are made from sustainably sourced palm-wax.

Our 100% soy wax candles burn cleaner than traditional paraffin candles, with minimal soot and no harmful toxins.

Remove all straws, umbrellas, skewers, and anything that is not made from wax.

All decorations made from wax will melt when the candle is burning. Always place the candle on a heat-resistant surface that can also collect any overflowing wax. We suggest that you put the overflowed wax into either a melt warmer, or back into the candle when it has levelled out.

Always read instructions prior to burning your creation. Safety is everybody’s responsibility, and Wally Wax Creative Candles has a specific page dedicated to everything “safety”.

Although we do not refill our containers because we cannot guarantee glass integrity once it has left our workshop, we encourage you to re-purpose the container.

Glassware can be washed with warm soapy water and reused to make a real dessert/cocktail.

Because they’re made from soy wax, they burn slower than traditional paraffin candles. The size for each container is visible on the first page of each category. This provides a rough idea of burn time but does not take into account the extra wax above the container rim. Actual burn time depends also on factors such as wick size, fragrance load, ambient temperature, and container shape.

To keep your candle looking and performing its best: 

• Trim the wick to about 5mm before lighting  
• Let the wax melt evenly across the top on the first burn  
• Avoid burning longer than 3 hours at a time  
• Always place on a heat-resistant surface that can safely collect any wax overflow.  

We will have a short video demonstrating how to make an open igloo with Aluminum Foil so that your candle is tricked into resetting.

Alternatively, you can take some wax out, level the surface, trim the wick, and start again. Become a candle-surgeon and attempt to DIY! Feel free to contact us for further support.

Yes — and that’s part of the magic! As your candle burns, the detailed design will slowly melt into a beautiful wax pool.

Keep your candle in a cool, dry place away from direct sunlight to maintain its scent and detailed design for as long as possible. Moisture and dust in the air are unavoidable. Remember to enjoy your candle as you would enjoy and appreciate a beautiful special occasion cake that has been made with great attention to detail.

'Cold throw' is the scent that you can smell when the candle is not burning. Keeping in mind that everyone has a different sensitivity to the strength of a scent, we try to note, in our fragrance description, whether a scent is particularly strong or mild.

The 'Hot throw' is what the candle smells like when it is burning.

Absolutely! We love creating custom pieces for gifts, events, and special occasions. Contact us via support@wallywaxcreativecandles with your questions.

Like a real dessert or cocktail, no two are ever the same! Each candle is handmade and will not be identical to the images as we state clearly on every product description.

Returns;

We have a NO RETURNS policy. We DO NOT do cash returns or refunds.

Damages and issues;

When posting, if we use Australia Post, we will ensure that you have Australia Post Insurance to cover for damage or undelivered items. We will share your tracking number with you.

It is highly recommended that someone be available to collect your order on delivery. Wally Wax Creative Candles is not responsible for parcels left outdoors in hot temperatures/ wet weather.

Please inspect your order upon receiving.

IF we make a mistake with your order, please contact us immediately with details, and we will work with you to rectify the issue within 20 business working days. Give us the opportunity to make it right!